McKinsey on Marketing & Sales
McKinsey on Marketing & Sales
  • Видео 256
  • Просмотров 472 425
Why technology-enabled customer experience matters
We help our clients deliver a superior customer experience with the help of technology. This drives satisfaction for both the customer and employee as well as generating tangible business impact by reducing costs or and increasing sales. In this video, we give a short introduction to our approach to a technology-enabled customer experience. Reach out to us at TECX@mckinsey.com for additional information.
Просмотров: 3 624

Видео

Customer experience measurement - 6 questions - 6 answers
Просмотров 4,9 тыс.5 лет назад
interview with Ralph Breuer
Customer experience transformation - Starting Point for a Digital transformation
Просмотров 1,6 тыс.5 лет назад
Interview with Fransje van der Marel
Customer experience transformation - A holistic approach
Просмотров 2,4 тыс.5 лет назад
Interview with Harald Fanderl
Customer experience transformation - A Design perspective
Просмотров 3365 лет назад
Interview with Stefan Moritz
Customer experience transformation - Three major components
Просмотров 4,8 тыс.5 лет назад
Interview with Nicolas Maechler
Customer experience transformation - common themes
Просмотров 2515 лет назад
Customer experience transformation - common themes
Growth Academy
Просмотров 9915 лет назад
Growth Academy brings together the best of our knowledge and combines it with state-of-the-art learning and capability building techniques to bring personalized learning journeys to our clients covering topics such as pricing, sales excellence, digital marketing and customer experience. Our proven, end-to-end approach helps organizations and their sales and marketing team members capture their ...
Digital Sales Growth
Просмотров 1,7 тыс.7 лет назад
McKinsey's Lareina Yee and Maria Valdivieso de Uster examine the massive digital trends upending the competitive landscape. Referencing original McKinsey analysis, this Dreamforce presentation highlights how leading companies inject digital into their sales function to drive real growth. (Read more on the topic: "How B2B digital leaders drive five times more revenue growth than their peers" www...
Demystifying agile marketing
Просмотров 19 тыс.7 лет назад
Everyone wants to be “agile” these days. Agile, in the marketing context, means using data and analytics to continuously source promising opportunities or solutions to problems in real time, deploying tests quickly, evaluating the results, and rapidly iterating. At scale, a high-functioning agile marketing organization can run hundreds of campaigns simultaneously and multiple new ideas every we...
Role of technology in business partnerships
Просмотров 3348 лет назад
Dan Levin, COO and President of Box, describes the nature of partnerships and what the technology implications are. "Partnerships come in roughly two flavors, short-term and long-term."
The secret to technology use: Change management
Просмотров 3,4 тыс.8 лет назад
Dan Levin, COO and President of Box, describes how important effective change management is in getting adoption of new technology. "These are problems that are related to human behavior and communication. They're not technology problems."
How companies are using tech to change the way they work
Просмотров 5078 лет назад
Dan Levin, President and COO of Box, how companies are using a different mix of technologies to drive change. "For mobile knowledge worker populations, the productivity increase can be very significant."
Tech trends changing how we work
Просмотров 5378 лет назад
Dan Levin, COO and President of Box, explores three trends affecting work today: power of mobile, connectivity, and the Cloud. "These things that we carry around in our pockets are not incredibly capable computers."
New "knowledge" workers
Просмотров 7608 лет назад
Dan Levin, President and COO of Box, how prevalent knowledge work has become, and what that means for how people work. "I think work is evolving from being a place to being a mindset."
Trends defining enterprise IT
Просмотров 1708 лет назад
Trends defining enterprise IT
McKinsey Minute: New consumer decision journey
Просмотров 28 тыс.8 лет назад
McKinsey Minute: New consumer decision journey
The new marketing
Просмотров 1,6 тыс.8 лет назад
The new marketing
Technology and online grocery
Просмотров 8178 лет назад
Technology and online grocery
How online grocery habits differ in various countries
Просмотров 3098 лет назад
How online grocery habits differ in various countries
Nicolo Galante Build Profitability V5
Просмотров 8198 лет назад
Nicolo Galante Build Profitability V5
Making "test and learn" work
Просмотров 1,2 тыс.8 лет назад
Making "test and learn" work
The new economics of online grocery
Просмотров 9508 лет назад
The new economics of online grocery
Why grocery leaders need to get online
Просмотров 2248 лет назад
Why grocery leaders need to get online
Megatrends: What it means for sales
Просмотров 1,2 тыс.8 лет назад
Megatrends: What it means for sales
McKinsey Minute: Offline and online shopping
Просмотров 2,5 тыс.9 лет назад
McKinsey Minute: Offline and online shopping
McKinsey Minute: Mobile Myths
Просмотров 1,7 тыс.9 лет назад
McKinsey Minute: Mobile Myths
McKinsey Minute: Omnichannel
Просмотров 1,3 тыс.9 лет назад
McKinsey Minute: Omnichannel
How to raise your Digital Quotient (DQ)
Просмотров 7329 лет назад
How to raise your Digital Quotient (DQ)
Marketing as the great integrator
Просмотров 5369 лет назад
Marketing as the great integrator

Комментарии

  • @DudleyPeacockPrivate
    @DudleyPeacockPrivate Год назад

    Being part of the leadership team, adaptability and being a business leader are all part of being a world class CMO

  • @JB-hj3xj
    @JB-hj3xj Год назад

    This was a great break down and articulation of the role of the CMO.

  • @joshuacue
    @joshuacue 3 года назад

    This is helping me get prepped for an account executive role selling Marketing Software. Thank you for the footage.

  • @soveraignsolutions
    @soveraignsolutions 3 года назад

    "Agent for change, Challenge the Board, Voice of the Customer, Role that should never be Happy, Always be Innovating, Invoicing, Boxing is Branding, Guardian for the Brand, the ROI, the P&L are on the Marketing Agenda, Adding Value, Help Drive Change, more now about P&L, same Objectives, focused on the #'s". - #CMOMarketing.

  • @realpqleur
    @realpqleur 3 года назад

    Aghori.

  • @akinmodupe1088
    @akinmodupe1088 3 года назад

    Very Apt!

  • @rahulpanicker9362
    @rahulpanicker9362 3 года назад

    Ever wondered how a business could leverage WhatsApp to grow? Find out here- www.engati.com/blog/business-whatsapp-chatbot

  • @rahulpanicker9362
    @rahulpanicker9362 3 года назад

    Ever wondered how a business could leverage WhatsApp to grow? Find out here- www.engati.com/blog/business-whatsapp-chatbot

  • @bradmathias7513
    @bradmathias7513 4 года назад

    Such an interesting topic! I was well put. I am sure you'll find Cyril Coste helping create tech that customers actually want to use, quite interesting. It is something businesses need to focus their attention on! --> ruclips.net/video/9AgvRSGsp50/видео.html

  • @CS-wc2uz
    @CS-wc2uz 4 года назад

    What a pompoous douchebag

  • @rayedwards467
    @rayedwards467 4 года назад

    Clarity

  • @rayedwards467
    @rayedwards467 4 года назад

    Very informative. Thanks for sharing

  • @rayedwards467
    @rayedwards467 4 года назад

    Thanks for the inside info

  • @rayedwards467
    @rayedwards467 4 года назад

    Fascinating information....... thanks for sharing!

  •  4 года назад

    Goob job! :) Keep it up! Would you like to be RUclips friends? :]

  • @michaelclarke1986
    @michaelclarke1986 4 года назад

    This is way off. Meeting overkill.

  • @JRTube71
    @JRTube71 5 лет назад

    Noooo !!! The role of the scrum master is NOT that! The scrum master ONLY makes sure everyone adheres to the scrum framework, and he or she will coach, mentor, facilitate and teach about the scrum framework! All the rest... is either the product owner or the team. The PO manages the product backlog and is in contact with the business/customer. The team decides how they will deliver. Nobody else. If not, you destroy the principle of a self-steering team.

    • @OlufemiOlajiga
      @OlufemiOlajiga 3 года назад

      The operating model of Scrum in the context of marketing is totally different from IT software teams. The Scrum Master or product owner role is optional and dependent on team size, structure, and dependencies. It's important to highlight an agnostic approach.

    • @JRTube71
      @JRTube71 3 года назад

      @@OlufemiOlajiga if we speak about scrum, these roles are not optional, no matter the context. You can choose to do something scrummish or create your own form of agility, which is fine by the way, but don't call it scrum, because it isn't. I should clarify that I am agnostic when it comes to agility. I rarely ever use a specific framework exclusively. But scrum is what it is, and not something else.

    • @OlufemiOlajiga
      @OlufemiOlajiga 3 года назад

      @@JRTube71 Scrum from the original 1986 article or the refined version?

  • @adrianogodinho8449
    @adrianogodinho8449 7 лет назад

    I disagree, predictive analytics is not a BigData exclusive topic. Predictive analytics is about derive concepts from a data source and it's been there since a lot longer than bigdata era - it doesn't matter if organized or non-structured data (I learned some concepts from the 80s in my AI classes, 10 years ago) . The difference between BI and BigData is something else. It might even be possible they're not that different concepts...

  • @nigelrossiter6013
    @nigelrossiter6013 7 лет назад

    That is an awful lot of meetings, lets talk and see where we are rather than doing.

  • @kazoz4016
    @kazoz4016 7 лет назад

    Hello, i want to introduce a new brand. I've researched for some models and came to conclusion to use the Customer Brand Journey Model. But after another research, i came the Customer decision model. What are the difference of these two models and which model is relevant to introduce a new brand?

  • @LisaLaMagna
    @LisaLaMagna 7 лет назад

    The most effective agile practices that can be well-integrated into most marketing teams are: Transparent accountabilities, daily check-in meetings to see if we are on/off track and identify obstacles, and running experiments in 2 week sprints. Applying the software-specific principles of agile (war-room, 3x day checkins) might not work for many marketing teams, who are managing external production teams, flex-time employees, agencies and consultants. They do apply to the externally-facing revenue driven teams within marketing, and not to, eg. non-marketing internal comms.

    • @OlufemiOlajiga
      @OlufemiOlajiga 3 года назад

      100% agree. It's important to understand the problem you are trying to solve before implementing Agile as a solution. . In my experience, it's better to start with a "Problem Statement" and adopt Agile principles to the context of marketing.

  • @doberdoo
    @doberdoo 8 лет назад

    anyone else find John Hayes extremely disconcerting? His mannerisms, speech and body language full on freak me out.

  • @mvuyimbenene
    @mvuyimbenene 8 лет назад

    this is very insightful.....

  • @LaurieCawthorn
    @LaurieCawthorn 8 лет назад

    he describes cause and effect, no measurements

  • @salesandmarketing313
    @salesandmarketing313 8 лет назад

    This seems like such an intuitive concept that I wonder why it has taken so long to come to the forefront. I myself always wondered why marketing budgets are so rigid and that in many cases the expected ROI could not be conclusively proven beyond anectdotal evidence.

  • @AmauryAubreeDauchez360
    @AmauryAubreeDauchez360 9 лет назад

    Why you don't use Call to Action icon within the videos linking to report and/or website? Drive traffic up and more important share knowledge

  • @allankimmel3712
    @allankimmel3712 9 лет назад

    More than a minute's worth: People and Products: Consumer Behavior and Product Design (Routledge, 2015)

  • @santanuguhait
    @santanuguhait 9 лет назад

    Given such availability of consumer data and big data platforms, can a multi-parametric stochastic model be created for these Trade Promotion management practices for the Account planning part instead of humans doing it in future? Further can some principles of game theory be used to model the collaborative yet self optimizing behaviors of manufacturers, distributors, customers and consumers to reach a Nash equilibrium and create a win win strategy for the trade supply chain ?

  • @andrewmcgill3615
    @andrewmcgill3615 9 лет назад

    I would agree with everything you state. Great work!

  • @adrianhenson4698
    @adrianhenson4698 9 лет назад

    You are absolutely right. Moreover i want to say that I use youtube to bring traffic to my site since i am a video marketer, and this video is very helpful for me. visit my channel on youtube to find out more information regarding what i do to _increase traffic_ to my site

  • @rabeehzakaria
    @rabeehzakaria 9 лет назад

    I can't believe you made a mistake in the title ..

  • @BabarKhanJaved
    @BabarKhanJaved 10 лет назад

    Thanks for sharing this Matt. Our firm created a platform that serves as an intangible bridge between CMO's and CTO's/CIO's. The Ephlux CX Cloud exists to augment experiences meant for internal and external stakeholders. Check out more on this link: www.ephlux.com/cx-cloud

  • @majexword
    @majexword 10 лет назад

    It would be interesting to learn how Caesars uses data to drive its loyalty program. So many companies are using loyalty programs nowadays, but I wonder how a company can really stand out.

  • @andrewmcgill3615
    @andrewmcgill3615 10 лет назад

    I like your intensity and drive! keep up the good work!

  • @ssingh196125
    @ssingh196125 10 лет назад

    Very succinct, realistic and insightful messages.

  • @coenilsenoelstikken8293
    @coenilsenoelstikken8293 10 лет назад

    Pimenpom

  • @McKinseyCMSOforum
    @McKinseyCMSOforum 10 лет назад

    Finding the C-Suite spot: CMO & leadership www.mckinseyonmarketingandsales.com/finding-the-c-suite-spot-CMO-and-leadership

  • @McKinseyCMSOforum
    @McKinseyCMSOforum 10 лет назад

    For more on Big Data & pricing check out: www.mckinseyonmarketingandsales.com/topics/big-data

  • @McKinseyCMSOforum
    @McKinseyCMSOforum 10 лет назад

    For more on this topic, visit our knowledge site: www.mckinseyonmarketingandsales.com/selling-smarter-in-a-world-of-smarter-buyers

  • @McKinseyCMSOforum
    @McKinseyCMSOforum 10 лет назад

    More: www.mckinseyonmarketingandsales.com/selling-smarter-in-a-world-of-smarter-buyers

  • @McKinseyCMSOforum
    @McKinseyCMSOforum 10 лет назад

    www.mckinseyonmarketingandsales.com/selling-smarter-in-a-world-of-smarter-buyers

  • @McKinseyCMSOforum
    @McKinseyCMSOforum 10 лет назад

    www.mckinseyonmarketingandsales.com/selling-smarter-in-a-world-of-smarter-buyers

  • @McKinseyCMSOforum
    @McKinseyCMSOforum 10 лет назад

    The C-Suite Spot Series: mckinseyonmarketingandsales.com/topics/cmo

  • @McKinseyCMSOforum
    @McKinseyCMSOforum 10 лет назад

    The C-Suite Spot Series: mckinseyonmarketingandsales.com/topics/cmo

  • @McKinseyCMSOforum
    @McKinseyCMSOforum 10 лет назад

    The C-Suite Spot Series: mckinseyonmarketingandsales.com/topics/cmo

  • @McKinseyCMSOforum
    @McKinseyCMSOforum 10 лет назад

    The C-Suite Spot Series: mckinseyonmarketingandsales.com/topics/cmo

  • @McKinseyCMSOforum
    @McKinseyCMSOforum 10 лет назад

    The C-Suite Spot Series: mckinseyonmarketingandsales.com/topics/cmo

  • @McKinseyCMSOforum
    @McKinseyCMSOforum 10 лет назад

    The C-Suite Spot Series: mckinseyonmarketingandsales.com/topics/cmo

  • @McKinseyCMSOforum
    @McKinseyCMSOforum 10 лет назад

    Our latest experiment: @McKinsey Minute. WATCH A New Take on Segmentation ruclips.net/video/iM6hnYb2oiw/видео.html via @RUclips < what do you think?

  • @McKinseyCMSOforum
    @McKinseyCMSOforum 10 лет назад

    Our latest experiment: @McKinsey Minute. WATCH A New Take on Segmentation ruclips.net/video/iM6hnYb2oiw/видео.html via @RUclips < what do you think?